Wednesday, July 30, 2014

How to Reclaim a Hijacked Steam Account (Steam Tutorial Series)

How to Reclaim a Hijacked Steam Account Pt 1 Steam Tutorial Series


This video explains how to recover a stolen steam account. Part 1 discusses emergency actions you need to take to secure your computer, e-mail, and steam account

Here are the instructions covered in the video.

1. Change all your passwords on your e-mails or other associated accounts linked to Steam.

Commentary: If your steam has been compromised then there’s a chance they may try to access your e-mail. Most people use the same password. A smart hacker will want to keep you from trying to recover your account for as long as possible.

2. Make sure your computer is clean of viruses and Trojan horses.
3. Go to https://support.steampowered.com/newticket.php
4. Create a “Steam Support” account

Commentary: A Steam Support Account is different from your Steam account. The reason you have to create a separate account is because of security. If someone has truly hijacked your account then it isn't a good idea to use it as a way to unhijack it from a hacker.

5. Once you’ve signed in go to https://support.steampowered.com

6. Click on Steam then Account Issues then General Account Questions then Reclaiming a Hijacked Steam Account

7. Immediately click on “Contact Steam Support”

8. Fill out the report using the following information or substitute fields to fit your own situation.


How to Reclaim a Hijacked Steam Account Pt 2 Steam Tutorial



This video explains how to recover a stolen steam account. Part 1 discusses emergency actions you need to take to secure your computer, e-mail, and steam account

Here are the instructions covered in the video.

  • To get to the support ticket you need to have created a steam support account and gone to https://support.steampowered.com
  • Click on steam/account issues/general questions/reclaiming a hijacked steam account.
  • Click on the “Contact Steam Support” button and let’s begin filling out the report.

Step 1 of Report
  • Product: Steam
  • Category: Account Questions, Hijacked or Stolen Account

Step 2 of Report
  • Subject: Recovery of Hijacked Account
  • Steam Account Login Name: Your account login name (not your e-mail)

Your Question:  
My account has been hijacked. The account has been hijacked since 6:00 pm Thursday March 13, 2014. Please reverse any activity including purchases and gifting since this time.

The original e-mail used to create the account is XXXXXX@XXX.COM.  The credit card on file is a VISA. The last four digits are #1234.  

The billing name on my Paypal account is JOHN DOE. My billing address is [insert full address]. My PayPal Payer ID is XXX. You may reach me through e-mail or at (NUMBER). I appreciate your time and consideration.

Kind wishes,
Your Name

In order to recover your account you will need a steam support account, a support ticket, and 4-6 weeks.

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Suggested software: CC Cleaner and Microsoft Security Essentials
Estimated Steam Support Response: 4-6 Weeks
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Anyone wishing to play or contact Urban can find him on Steam, xbox live, and PS3.


Steam: theurbanwatcher Xbox 360: theurbanwatcher PSN: theurbanwatcher

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